Shipping policy
Shipping Policy for Bookmart.pk
Welcome to Bookmart.pk ! We are committed to delivering your books safely and efficiently across Pakistan. Below are the details of our shipping process, costs, and delivery timelines.
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1. Processing Time
- Orders are processed within 1–2 business days (excluding weekends and public holidays in Pakistan).
- Orders placed after 12:00 PM PKT will be processed the next business day.
- You’ll receive a confirmation email with tracking details once your order is dispatched.
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2. Shipping Destinations
- Domestic: We ship to all major cities and towns in Pakistan.
- Remote Areas: Delivery to remote regions (e.g., Northern Areas, Balochistan) may take longer.
- International: Currently, we only ship within Pakistan.
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3. Shipping Costs & Methods
Domestic (Pakistan) Orders
- Standard Shipping (4–5 business days)
- Free on orders over ₨2,000.
- Flat rate of ₨200 for orders under ₨2,000.
- Expedited Shipping (1–2 business days): ₨400.
Cash on Delivery (COD)
- Available for all domestic orders.
- A ₨200 COD fee applies to orders under ₨2,000.
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4. Shipping Carriers
We partner with trusted local carriers like Pakistan Post , Postex and Call Courier to ensure reliable delivery.
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5. Order Tracking
- A tracking number will be emailed/SMSed once your order ships. Use this to monitor your package’s status on the carrier’s website.
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6. Delivery Timeframes
- Major Cities (Karachi, Lahore, Islamabad, etc.): 4–5 business days.
- Smaller Towns/Villages: 7–10 business days.
- Delays due to weather, courier backlog, or public holidays are possible. Contact us if your order is significantly delayed.
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7. Lost, Damaged, or Incorrect Items
- Report issues within 7 days of delivery. Provide photos of damaged items or incorrect orders.
- We will reship or refund eligible cases after investigation.
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8. Address Accuracy
- Double-check your shipping address at checkout. Incorrect addresses may delay delivery or result in lost packages.
- Contact us immediately via [your email/WhatsApp/phone] if you notice an error in your address.
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9. Taxes
- All prices include applicable sales tax (if required under Pakistani law).
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10. Returns & Exchanges
- See our [Return & Refund Policy] for details. Customers cover return shipping costs unless the error is ours.
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11. Contact Us
For shipping inquiries, reach out via:
- WhatsApp: [+923304366046]
- Email: [bookmart322@gmail.com]
- Phone: [+923304366046] (11:00 AM – 7:00 PM PKT, Monday–Saturday)
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Last Updated: [28/03/2025]